ECAC Forecasting

Projects ECAC compliance risk by terminal ahead of each bank, flagging where waiting-time thresholds are most likely to breach before the clock starts.

Read More

Airport Profiler

Fuses load factors, schedules and passenger volumes into one live PRM demand picture across every terminal.

Read More

Weather & Disruption Impact

Models how weather and irregular operations reshape PRM demand and resources against the shift before it hits.

Read More

Automated Floorplan & Rota

Builds skill-based PRM floorplans and rotas directly from live demand, replacing manual, spreadsheet-bound planning.

Read More

Front-View Shift Planning

Shows live shift coverage against forecast demand so PRM gaps are closed before they open on the day.

Read More

Employee Hour Analysis

Aligns rostered and worked hours to demand and contract terms, surfacing over- and under-resourcing early.

Read More

Flight Delay Insights

Turns live delay data into PRM resourcing calls before the disruption cascades across terminals.

Read More

WHILL Autonomous Fleet

Brings self-driving wheelchairs into the same resourcing decision as the crewed fleet, human on the loop.

Read More

Sustainability & Fleet Reporting

Tracks carbon across the ambulift, buggy and vehicle fleet for ESG and regulatory reporting.

Read More

PRM ECAC Reporting

Generates arrival and departure validation reports automatically, reconciled and audit-ready.

Read More

Compliance Audit Trail

Assembles an audit-ready evidence pack behind every single assist, without manual collation.

Read More

Airline Messaging Health Checks

Monitors PAL, CAL and PSM message health end to end so pre-notifications never silently fail.

Read More

Special Assistance Reconciliation

Matches airline pre-notifications against actual arrivals to close the notification-to-delivery gap.

Read More

Complaint & Incident Analytics

Surfaces root cause on every complaint and routes it to corrective action, not just a log entry.

Read More

Agent Performance

Tracks productivity, response times and SLA performance agent by agent to lift service quality.

Read More

PRM Demand Forecasting

Forecasts pre-booked and ad-hoc PRM volumes by hour, terminal and assist type, and triggers staffing and equipment ahead of the bank.

Read More

Assist-Type Resourcing

Reads the assist mix each flight needs and allocates the right wheelchair, ambulift, buggy and agent capacity before the bank lands.

Read More

At-Risk Assist & Connection Recovery

Flags PRM passengers likely to miss a connection and triggers prioritised dispatch and re-routing before the assist fails.

Read More

Live Dispatch & Last-Mile Assistance

Follows every assist to its gate and fires a wait-time or flight-change alert the moment one is at risk of a late close-out.

Read More

Equipment & Fleet Readiness

Forecasts where ambulifts, wheelchairs and buggies will be needed and pre-positions serviceable units before demand forms.

Read More

PRM Asset Tracking

Locates wheelchairs, buggies and ambulifts live and triggers retrieval when units drift from where demand is forming.

Read More

SLA & ECAC Compliance Evidence

Detects service times drifting toward ECAC thresholds, triggers intervention before a breach, and generates audit-ready evidence automatically.

Read More

PRM Billing & Cost Recovery

Evidences every assist delivered against airline and contract terms so billing is accurate and cost recovery supported.

Read More

Daily PRM Operational Reporting

Compiles volumes, service times and exceptions automatically into the day's decisions and a clean end-of-shift handover.

Read More