Front-View Shift Planning

FRONT-VIEW SHIFT PLANNING

Shift managers cannot see coverage against demand until the gap is already open on the floor. Absence, overrun and a heavy bank collide with no early warning, and the only fix left is a scramble of overtime and last-minute reassignment.

Actors

  • Shift Manager
  • Duty Manager
  • Resource Planner

Systems / Vendors

  • TimeGate / SAP rostering
  • AODB / flight feed
  • Assist dispatch app

Business Question

"Can I see where I'm going to be short this afternoon — while I can still do something about it?"

What SPoG Does

  • Shows live shift coverage against forecast demand, terminal by terminal.
  • Flags coverage gaps before they open, so they are closed with planning, not overtime.
  • Updates continuously as absence, overrun and demand shift through the shift.

Outcome Metrics

−20%

Overtime cost

1

Live coverage view

<12 wks

To first outcomes

Contact us to learn more →