Daily PRM Operational Reporting

DAILY PRM OPERATIONAL REPORTING

The end-of-shift picture is rebuilt by hand every day from volumes, service times and exceptions, so the handover is late, inconsistent and light on the decisions that matter. Yesterday's lessons rarely reach today's shift in time.

Actors

  • Duty Manager
  • Head of PRM Operations
  • Resource Planner

Systems / Vendors

  • Assist dispatch app
  • AODB / flight feed
  • BI / reporting

Business Question

"Why does every shift handover start by rebuilding yesterday's numbers from scratch?"

What SPoG Does

  • Compiles volumes, service times and exceptions automatically.
  • Turns the day into clear decisions and a clean end-of-shift handover.
  • Feeds patterns straight back into forecasting and resourcing.

Outcome Metrics

−60%

Reporting time

1

Automated handover

<10 wks

To first outcomes

Contact us to learn more →