At-Risk Assist & Connection Recovery

AT-RISK ASSIST & CONNECTION RECOVERY

A PRM passenger on a tight connection depends on a chain of manual handoffs across terminals, and a single gate change can break it. The recovery is reactive, and a missed connection for an assisted passenger is both a service failure and a compliance exposure.

Actors

  • Head of PRM Operations
  • Duty Manager
  • Transfer Team Lead

Systems / Vendors

  • Airline PRM booking
  • AODB / flight feed
  • Assist dispatch app

Business Question

"A gate change shouldn't cost an assisted passenger their connection. Why does it still?"

What SPoG Does

  • Flags PRM passengers likely to miss a connection from queue, gate and congestion data.
  • Triggers prioritised dispatch and re-routing before the assist fails.
  • Escalates the highest-risk assists automatically.

Outcome Metrics

−30%

Missed PRM connections

1

Live at-risk list

<12 wks

To first outcomes

Contact us to learn more →