Weather & Disruption Impact

WEATHER & DISRUPTION IMPACT

Weather and irregular operations reshape PRM demand within minutes — diversions, bunched arrivals, longer walks to gate — but rosters and fleet stay fixed to the plan set the night before. The operation absorbs the shock on the floor instead of resourcing for it in advance.

Actors

  • Head of PRM Operations
  • Duty Manager
  • Resource Planner

Systems / Vendors

  • Weather feed
  • AODB / IROPS feed
  • Airline PRM booking

Business Question

"When the weather turns, why are we still working last night's roster while the day falls apart?"

What SPoG Does

  • Models how weather and irregular operations reshape PRM demand across terminals.
  • Resources against the shift before it hits — moving agents, wheelchairs and ambulifts ahead of the disruption.
  • Re-plans continuously as the disruption scenario evolves through the day.

Outcome Metrics

−25%

Disruption-day breaches

1

Pre-positioned response

<12 wks

To first outcomes

Contact us to learn more →