Flight Delay Insights

FLIGHT DELAY INSIGHTS

Delay data lands in the ops room as information, not action. By the time a delayed bank's knock-on is obvious — assists stacked, agents stranded the wrong side of the airport — the disruption has already cascaded across terminals and the recovery is reactive.

Actors

  • Duty Manager
  • Control Room Lead
  • Resource Planner

Systems / Vendors

  • AODB / live flight feed
  • Airline systems
  • Assist dispatch app

Business Question

"We know the flight's late — so why does the knock-on still catch us out an hour later?"

What SPoG Does

  • Turns live delay data into resourcing calls before the disruption cascades.
  • Re-sequences assists and agents around the delayed bank while there is still time to act.
  • Flags the terminals and connections most exposed by the delay.

Outcome Metrics

−25%

Delay-driven breaches

1

Live delay-to-action view

<12 wks

To first outcomes

Contact us to learn more →