PUMA Tracker

PUMA TRACKER

Process, Utilization, Maintenance and Availability metrics are reported separately by different owners on different cycles. Resource efficiency questions fall between the four stools.

Actors

  • Operations Manager
  • Resource Planning Lead
  • Head of Operations

Systems / Vendors

  • ServiceNow
  • SAP
  • Domo

Business Question

"Four metric owners, four reports, four definitions of 'utilization' — what's our actual resource efficiency?"

What SPoG Does

  • Tracks Process, Utilization, Maintenance and Availability metrics in one consistent framework.
  • Correlates the four dimensions so trade-offs and root causes become visible.
  • Optimizes resource utilization from a single evidence base with agreed definitions.

Outcome Metrics

100%

PUMA metric visibility

+15%

Resource utilization

4–6 wks

To first unified tracker

Contact us to learn more →