Customer Profit Tracker

CUSTOMER PROFIT TRACKER

Revenue per customer is known; profit per customer is folklore. Delivery costs are never allocated back, so unprofitable accounts hide inside healthy-looking revenue lines for years.

Actors

  • Commercial Manager
  • Finance Business Partner
  • Account Director

Systems / Vendors

  • SAP
  • Salesforce
  • Domo

Business Question

"Which of our top ten accounts actually make us money once real delivery cost is counted — would anyone bet on the answer?"

What SPoG Does

  • Monitors customer profitability in real time, combining revenue with true cost to serve.
  • Flags margin erosion per account as it happens, not at year-end.
  • Grounds pricing, renewal and investment decisions in profit, not just revenue.

Outcome Metrics

100%

Account-level margin visibility

+5–8%

Portfolio margin improvement

6–8 wks

To first profit view

Contact us to learn more →