Performance Scoring & SLA Compliance

PERFORMANCE SCORING & SLA COMPLIANCE

Guard performance and contract-level SLA adherence are assembled from separate reports, so a drift is only visible at review. There's no unified view of how the service is actually performing.

Actors

  • Account Manager
  • Security Operations Manager
  • Head of Security

Systems / Vendors

  • Guard tour / patrol
  • Incident management
  • BI / reporting

Business Question

"How is the service actually performing against SLA right now, not at the next review?"

What SPoG Does

  • Monitors guard performance KPIs and contract-level SLA adherence from one view.
  • Surfaces drift before it becomes a breach.
  • Turns performance into evidence.

Outcome Metrics

−40%

SLA breaches

1

Live performance view

6–10 wks

To first outcomes

Contact us to learn more →