DELIVERY BOOKING & SCHEDULING

Deliveries are booked across calls, emails and spreadsheets, so slots clash, peaks bunch and carriers arrive unannounced. There's no controlled schedule to work to.

Actors

  • Logistics Coordinator
  • Control Room Operator
  • Account Manager

Systems / Vendors

  • Delivery booking (Fulcrum)
  • ANPR
  • Notification / comms

Business Question

"Why are deliveries still booked by email when half of them clash or arrive unannounced?"

What SPoG Does

  • Manages scheduled deliveries, approved and rejected slots and peak versus off-peak optimisation.
  • Sends automated reminders to carriers.
  • Turns booking into a controlled schedule.

Outcome Metrics

−25%

Slot clashes

1

Controlled delivery schedule

6–10 wks

To first outcomes