SD-WAN HEALTH MONITOR

SD-WAN promised simplicity but added another console. Overlay health, underlay performance and application experience are judged separately, so brownouts get bounced between teams.

Actors

  • Network Engineer
  • WAN Service Owner
  • NOC Manager

Systems / Vendors

  • VMware VeloCloud
  • Cisco Viptela
  • ThousandEyes

Business Question

"The SD-WAN dashboard is green, the carrier says the circuit is fine, and the branch still can't work — who owns this problem?"

What SPoG Does

  • Delivers end-to-end SD-WAN visibility across overlay, underlay and application experience in one view.
  • Correlates tunnel health with carrier circuit performance to settle the 'whose fault' question in minutes.
  • Alerts on degradation trends before branches feel them.

Outcome Metrics

−55%

Branch connectivity MTTR

−70%

Cross-team ping-pong per fault

2–4 wks

To first end-to-end view