CARRIER ANALYSIS DASHBOARD

Carrier performance is judged by invoice and anecdote. SLA credits go unclaimed, poor performers keep winning renewals, and nobody can compare carriers on evidence.

Actors

  • Telecom Sourcing Manager
  • Network Engineer
  • Head of Infrastructure

Systems / Vendors

  • ThousandEyes
  • ServiceNow
  • SAP Ariba

Business Question

"We spend millions across a dozen carriers — which ones actually deliver what they charge for?"

What SPoG Does

  • Consolidates carrier performance, cost and service level data into one comparative view.
  • Tracks delivered performance against contracted SLAs, surfacing every claimable breach.
  • Arms renewal negotiations with evidence per carrier, per circuit, per region.

Outcome Metrics

−15%

Carrier spend at renewal

100%

SLA breaches captured

4–6 wks

To first carrier scorecard