BOARDING & GATE MANAGEMENT

Gate readiness lives in people's heads and radios: crew, cleaning, fuel, bags and passengers all converging with no single view of what's late. Boarding starts behind and the delay is only visible once the slot is already at risk.

Actors

  • Gate Coordinator
  • Terminal Duty Manager
  • Turnaround Coordinator

Systems / Vendors

  • AODB / A-CDM
  • Airline DCS
  • Gate / FIDS

Business Question

"Why do we only find out the gate isn't ready when boarding should already have started?"

What SPoG Does

  • Tracks boarding pace and gate readiness against the target off-block time.
  • Triggers intervention the moment a dependency slips behind.
  • Keeps a live gate picture across every departure.

Outcome Metrics

−20%

Late departures

1

Live gate picture

<12 wks

To first outcomes