CONTRACT PROFITABILITY & KPI MONITORING

Contract margin and route profitability are worked out quarterly, so a deal quietly slipping underwater is only caught long after the trend set in. Decisions are made on last quarter's picture.

Actors

  • Commercial Director
  • Finance Controller
  • Contract Manager

Systems / Vendors

  • Contract / SLA register
  • Billing / ERP
  • BI / data lake

Business Question

"Why do we only discover a contract's underwater a quarter after it went there?"

What SPoG Does

  • Monitors every airline contract against its KPIs.
  • Surfaces margin and route profitability in real time.
  • Flags deals trending the wrong way early.

Outcome Metrics

−25%

Time to spot margin erosion

1

Live contract margin view

<12 wks

To first outcomes