Self-Healing Scripts

SELF-HEALING SCRIPTS

The same known faults recur and the same known fixes are applied — by hand, after a ticket, a queue and a delay. Recovery time is dominated by waiting for a human to do the predictable.

Actors

  • NOC Engineer
  • Automation Lead
  • Head of Operations

Systems / Vendors

  • Ansible
  • ServiceNow
  • Splunk

Business Question

"We've fixed this exact fault the exact same way ninety times — what number does it have to reach before the fix runs itself?"

What SPoG Does

  • Triggers automated corrective actions the moment recurring fault signatures appear.
  • Executes proven fixes safely with verification and automatic escalation if they don't take.
  • Grows the self-healing library from resolved incidents, compounding the benefit.

Outcome Metrics

−70%

MTTR for known faults

−40%

Tickets needing human touch

2–4 wks

To first self-healing action

Contact us to learn more →